Privacy Policy

Effective Date: February 2026

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1. Introduction

CompNet Advisory Systems Ltd ("Company", "we", "our", "us") respects your privacy and is committed to protecting your personal information in accordance with the Kenya Data Protection Act (2019).

2. Information We Collect

We may collect the following information:

• Full name
• Phone number (MSISDN)
• Email address
• M-Pesa transaction details
• Account login credentials
• Device and usage data

3. How We Use Your Information

Your information is used to:

• Process bundle and airtime purchases
• Verify M-Pesa payments
• Manage customer and agent accounts
• Provide support services
• Prevent fraud and unauthorized access
• Comply with legal obligations

4. Payment Information

Payments are processed through M-Pesa Paybill. We do not store your M-Pesa PIN.

Transaction details may be stored securely for reconciliation, auditing, and fraud prevention purposes.

5. Data Sharing

We may share your information with:

• Telecommunication service providers (for bundle delivery)
• Payment processors (e.g., M-Pesa)
• Regulatory authorities if required by law

We do not sell or rent your personal data to third parties.

6. Data Security

We implement technical and organizational security measures to protect your personal information against unauthorized access, loss, or misuse.

7. Data Retention

We retain personal information only as long as necessary for service provision, legal compliance, and dispute resolution.

8. Your Rights

Under the Kenya Data Protection Act, you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data (subject to legal limits)
• Object to processing

9. Cookies & Tracking

Our website may use cookies to enhance user experience and analyze traffic patterns.

10. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for their privacy practices.

11. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page.

12. Contact Information

CompNet Advisory Systems Ltd
Email: support@compnetadvisory.com
Website: https://compnetadvisory.com
Platform: https://bundles.compnetfaiba.com