Shipping Information

How do I place a new order?

You can easily place a new order by clicking on the “Add to Cart” button for any item that you wish to order. Once items are added to your cart you can Checkout and complete your order within a few quick and easy steps

Can I pay with Cash on Delivery?

We do not accept cash on delivery. However you can use your MPESA till number credit card or debit card. All purchases are 100% secure on our website as we ensure that all information about your payment is secured with SSL. In fact you are also protected automatically by your bank when you use your card for payment since all banks and credit card providers offer full consumer protection which protects you from fraud.

Do you have a physical shop?

CompNet is a Shop & E-Commerce company. We do have a physical shop at mama Ngina Street Vedic House 2nd floor and a warehouse where our products are stored.

Can I cancel my order?

You may be able to cancel your order until we have prepared the items and charged your card (usually between 2 to 5 hours from placing the order). Orders cannot be cancelled after your card has been charged.

How quick will my order be delivered?

Delivery times tend to vary based on the product, type, brand and various other reasons such as public holidays. We try to provide our best estimate of an item’s estimated delivery date when you add an item to your cart. However, you can expect most deliveries to take place within 1 – 5 business days and usually no longer than 14 business days.

How much does the delivery cost?

Delivery is within CBD is free outside CBD kindly check delivery points / checkpoints and pricing

Can I come and collect my items from you?

Yes you can, our office is an open office, if you don’t want to incur cost of transport come to vedic house mama ngina street 2nd floor.

I want to return an item

We understand that from time to time you may wish to return a product to us. We will try our best to assist you in the best possible way.